What is the difference between Rondah and Viva?
[01] Rondah
Rondah is a dental front-office AI platform for dental practices and multi-location dental support organizations, offering an AI receptionist for dental groups that answers calls and books appointments, an Operations Command Center for portfolio-wide visibility, and unified online scheduling with bi-directional integration into Dentrix, Open Dental, Denticon, Eaglesoft, Curve Dental, Carestream, Tracker, TDOS, Sensei, Dolphin, and Cloud 9, plus NexHealth.
[02] VIVA
Viva AI is a dental front-office platform that handles inbound and outbound patient communication across voice, text, email, and web chat.
It supports 100+ languages with automatic detection, integrates with practice management systems including Dentrix Ascend, CareStack, and Cloud9, and is SOC 2 Type II and HIPAA compliant.
Your schedule is hiding revenue. Rondah uncovers it.
Which fits multi-location DSOs
The axis that decides this comparison is portfolio scale and multi-location standardization.
Rondah's proof sits at the top of the market: she powers Dentalcorp, a top-10 global DSO with 600+ practices, alongside ProSmile, Clove Dental (a 9-practice group), Specialty1, and Lakewood Dental, totaling 300+ practices across the US and Canada. The ProSmile rollout case study documents the enterprise pattern: a 3-practice trial that became a 60-clinic deployment.
Viva's publicly named references (Soothing Dental, Kalorama Dental Arts, Dental Arts of Irvine, Lé Dental Care) do not include an enterprise DSO, and no multi-location group of comparable scale is named publicly. Independent reviewers such as Hillflare cover the Viva AI dental receptionist in depth, and most Viva AI receptionist dental reviews note the same absence of enterprise references.
The takeaway in one line: for a group at 5+ locations, DSO-purpose-built infrastructure matters, and that is where Rondah is built.
Independence Regional Manager
Four reads from the table.
[01]
Groups on Denticon or NexHealth have their answer at the integration row, since those are the enterprise PMSs DSOs run most and Viva's public list leads with neither.
[02]
For portfolio decisions, the reporting layer matters as much as the AI answering the phone.
[03]
On credibility, both platforms can claim dental roots; only one carries the name of the receptionist it was built to honor.
[04]
On support, response time on a Tuesday afternoon at a location running 40 booked appointments is the difference between recovery and revenue loss.
[05]
And on price: if you want a number today, Viva has published one; if you want a quote scoped to your locations, Rondah's demo is the shorter path.
The decision is a fit question, not a win-loss.
[01]
Multi-location DSO (5+ locations) that needs deep enterprise PMS integration and portfolio-wide visibility: Rondah is built for this, and the playbook for DSO growth with AI receptionists runs through exactly these capabilities.
[02]
Specialty DSO (endo, perio, ortho) at multi-location scale: Rondah is the closer fit, given operator-built dental depth and enterprise PMS support.
[03]
Single practice or small group (1 to 4 locations): Rondah is still the closer fit. Operator-built dental depth and bi-directional PMS write-back work the same at one location as at sixty, and nothing needs replacing when location two opens.
© 2026 Sundown Technologies Inc. All rights reserved.