ANALYTICS & CONSOLE
See which calls became appointments and which need another look. Rondah’s AI receptionist dashboard brings dental call outcomes, summaries, and follow-up context together so your team can review the calls Rondah handles without piecing the story together from separate messages.
ILLUSTRATIVE CALL RECORDS
New-patient inquiry · Appointment booked
Registration started · Needs review
OUTCOME · APPOINTMENT BOOKED
Summary: A fictional new patient asked about an exam and selected a suitable appointment time.
Fictional record · Patient details omitted
See dental call outcomes beyond the call count
A call count tells you how busy the phones were. Your office manager needs to know what happened: was an appointment booked, was a new patient registered, or does the conversation need follow-up?
Rondah surfaces the outcome of calls it handles so your team has a starting point for review. Open the calls that need context and check the patient and appointment details associated with them.
Appointment booked — suitable time selected
New patient registered — details captured
Needs another look — conversation has follow-up context
Review dental call summaries, transcripts, and notes
When a patient calls back or something looks unusual, your team can look at the record of the conversation. Review the summary, patient details, and appointment information, then read the transcript if you need to understand exactly what was discussed.
CALL RECORDS
New-patient inquiry
Appointment booked
Registration started · Needs review
Follow-up requested · Team context
ILLUSTRATIVE CALL RECORD · FICTIONAL, NON-SENSITIVE DATA
OUTCOME · APPOINTMENT BOOKED
Selected record
Use Summary for the outcome and Transcript for the fuller conversation context.
Illustrative summary: A fictional caller asked about a new-patient exam. The record shows the outcome and contextual notes for staff review.
Staff note: Review the requested appointment type if the patient calls again.
Issue context: Point Rondah support to this record when something needs investigation.
Keep the next person informed
Staff notes give colleagues context when more than one person is reviewing or following up on a call.
Flag a call that needs improvement
Use the call’s issue-reporting tool to give Rondah’s support team the context to investigate. Your team can point to the conversation that needs attention.
Make unfinished bookings easier to follow up
A patient may start registration or discuss an appointment without completing the booking. Rondah can surface those conversations with call context and suggested next steps, giving your team a focused place to begin.
Review the record, decide whether follow-up is appropriate, and use your practice’s process to contact the patient. The aim is to make the next action easier to understand when your team returns to the phones.
01 · Illustrative phone inquiry
02 · Staff review
03 · Practice decides next step
Understand call-to-appointment conversion
Calls answered, patients registered, and appointments booked describe different steps. Reviewing them separately helps you see where a conversation stopped and ask the right next question.
If booking results fall, check what callers needed and whether suitable appointments were available. A change in availability can affect conversion even when call handling has stayed consistent.
Call handled
Patient registered
Appointment booked
Check the population and time period behind a conversion rate before comparing it with another report.
Keep an eye on the phones without making it another full-time job
Give call review a place in the way your team already works. Start with conversations needing attention, check the details behind unusual outcomes, and leave a note when someone else needs context.
For the practice owner, the same call records can help answer a practical question: what work is Rondah handling, and where does the team still need to step in?
Questions about call analytics and the console
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