Three Dental Offices. Same Exceptional Results.

In 2024, Rondah AI seized the opportunity to partner with Independence Dental Services, a leading dental services organization in Florida, to test and improve its platform’s performance across three quite different dental practices. 

Collectively referred to by Independence as its “Premier Practices,” Family & Implant Dentistry of Stuart, Family Dentistry of Boynton Beach, and Premier Dentistry of the Palm Beaches, which focuses on cosmetic and restorative dentistry, are a group of Florida-based dental practices that partner with Independence. As its name implies, xIndependence takes a hands-off approach, encouraging its partners to operate without micromanagement. 

Recently, Rondah sat down with Independence regional managers Kimberly Hebrock and Lilian Lambert to discuss the rollout and implementation of Rondah across the Premier practices. Here’s what they had to say: 

You Better Shop Around 

When it comes to customer acquisition, it's often the Rondah team that reaches out first. In the case of Independence, however, their team found us. 

“Our CFO, Curtis Smith attended ADSO (the Association of Dental Support Organizations) Summit last year, and there was an AI receptionist vendor who piqued his interest,” Hebrock recalled. 

That vendor? It wasn’t Rondah. But as the saying goes, never buy the first thing you’re shown.  

"We researched all the AI receptionist companies we could find before narrowing it down,” Hebrock continued. “We liked Rondah because of the voice. It sounded the most realistic.” 

Implementation 

Independence wasn’t about rolling out Rondah to all its partner practices without taking it for a test drive. They settled on trialing Rondah at three Premier Dentistry Practices: Premier Dentistry of the Palm Beaches, Family and Implant Dentistry of Stuart, and Family Dentistry of Boynton Beach. 

“If we're piloting something, it’s usually down at Premier,” Hebrock said.  

The Premier practices decided to implement Rondah initially as an after-hours answering service, hoping it would reduce the large quantity of voicemails the office used to receive.  

“The onboarding process was super easy,” Hebrock said. “We were able to integrate with Eaglesoft. We set up a dashboard for each practice. If we found something wrong, we would email Allan, and the Rondah team quickly implemented our requested changes. After several weeks, we got to the point where we didn't meet with them much, because we didn’t need to. It all just worked.” 

Lambert particularly appreciated the Rondah team’s 24/7 support.

“Early on, we met weekly,” she said. “The pace of our onboarding was all on us. They never once suggested switching to biweekly or monthly. They gave us the space to say, ‘Hey, we need more of this,’ or ‘We need less of this.’ They also made themselves available to make any changes to our scheduled meetings. Even now, the team is available to support any issue we come across.” 

During the rollout, Rondah worked closely with the Independence team to audit the calls and ensure a quality experience, Lambert said.

“Our team could come in and read the call transcriptions and before we could send an email the team an email, they were already emailing us to say, ‘Hey, we already caught this. Here's what happened. Here's this solution. Do you agree with this solution? Or do you have a better idea?” 

One of the earliest improvements Independence made was changing how Rondah’s AI receptionist answers the phone.

“We noticed in one of the practices, patients were less likely to hang up if she said, ‘Hi, I'm a virtual assistant,” Hebrock said.  

They also tailored the implementation at each Premier practice to match the types of calls it receives.

“At our family dental practices, patients can press ‘1’ if they have an emergency. That way, as soon as we've identified that the call is an emergency, Rondah can connect them to the on-call dentist.”  

Results 

In the first quarter of 2025, Rondah AI generated $85,295.98 worth of revenue across the three Premier practices from patient appointments scheduled during after-hours calls. It also scheduled 194 appointments and registered 85 new patients that otherwise would have been missed. 

All of these savings represent a total revenue increase of more than $300,000 over the next five years simply by modernizing the front desk operation.

“Not having to come in and answer voicemails first thing in the morning has been a huge help,” added Hebrock. “It's freed front office staff to get straight to work on patient care.” 

The Premier practices have been so impressed with Rondah that they've decided to enable the service during the day, too.

"She handles all of our rollover calls,” Lambert said. “She's working for us 24/7.”